IT Support Specialist
Experienced IT Support Resource needed for small, but growing firm based in Brooklyn. Our client works in a predominantly Mac environment and is looking for people who thrive in fast paced environments and are comfortable working independently to resolve issues.
Responsibilities:
Responsibilities:
- Provide technical support for onsite and remote employees
- Diagnose, troubleshoot, and resolve MacOS and Windows issues
- Provide support for Gmail and 0365
- Setup and troubleshoot AV and conference room equipment
- Resolve basic connectivity issues
- Software installations and account provisioning
- Asset management tracking and workstation set up for new employees
- Assist in establishing standards for ticket management and new employee onboarding
- Provide project support as needed
- 5-7 years of experience providing technical support in an onsite environment
- Experience troubleshooting Mac and Windows systems
- Excellent customer service skills
- Experience working with a ticketing system or tracking tool to document issues
- Comfortable working independently to diagnose and resolve technical issues
- Comfortable working in a fast paced environment
- Excellent time management and communication skills
- Able to work onsite in Brooklyn, NY 5 days per week.
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