Implementation Manager (Customer Success)

Our client, a software company, is seeking a Customer Success/Implementation Manager. This is a remote position but the office is based in NYC.

Responsibilities

  • Training and onboarding of new clients with a concierge-style approach
  • Assisting clients with configuring and customizing their IRIS CRM site to fit their organizations needs
  • Working alongside developers and product managers to quickly complete tasks
  • Acting as the point of contact during the 8-week new client implementation period
  • Training and support for internal staff of clients during the implementation period
  • Using Trello to manage the client-facing implementation process
  • Responding to client questions and troubleshoot issues through Zoom, Trello, email, and phone in a timely and accurate manner
  • Creating JIRAs for bugs, incidents, and new features/improvements for developers that are reported by clients

Requirements

  • Minimum completion of a Bachelor’s degree
  • 2+ years of experience implementing or supporting SaaS software
  • Experience working in a CRM on a daily basis
  • Excellent verbal and written communication and problem solving skills
  • Strong sense of curiosity and interest in learning the ins-and-outs of the product in detail
  • Patience and finesse with handling frustrated and non-technical clients

Apply to this Job












How It Works

Connect.

Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Intro call

Be prepared to discuss your background, career goals and expectations. If youre a fit for our open roles, well schedule an in-person meeting.

Meet & match

Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Interview & place

Your Recruiter will work closely with you to submit your resume to open roles and work to secure interviews at top companies.

What our clients are saying about us

Communications Agency
Client
"Working with Clarity is just easy...they just get it. It's also a two-way relationship. They work to help us find great candidates, and we help them by giving them feedback. Plus, it's fun to work with them!"
Rover
Kathleen Riley
Clarity provided a great pool of vetted candidates and a super helpful and responsive team!
Metropolitan Public Strategies
Jason Heard
We chose Clarity because they're a local, women owned firm with an excellent reputation!
Brit + Co.
Ashton Kamphuis
Clarity is always extremely easy to get in contact with even with last minute requests.
AKQA
Robyn B.
Clarity has not only placed me in my current role, they have helped me place other candidates in roles across AKQA as our recruitment partner. Occasionally we need last minute temporary placements for our Reception desk, and Matt always brings in the best candidates.
SYPartners
Tom Martin
Always have had great experiences, met strong candidates, and have built wonderful partnerships with the Clarity Team!
Rover
Christine Cook
Clarity is awesome! Definitely the best staffing agency I've ever worked with. Highest quality candidates and best communication.
Landor
Leonie Derrie
Every candidate that Clarity sends to Landor has been first-rate!

Find your

Next Step

Not sure what you’re looking for? We can still help!
Submit your resume and we’ll reach out if we have a great match.