Senior Customer Success Manager

Our client, a tech startup in NYC, is hiring for a Senior Account Manager (Customer Success) to serve as the main point of contact, product expert, and advocate for 25-40 Enterprise customers. You will be responsible for helping your book of business achieve their early-career hiring objectives by adopting our platform according to best practices.

In this role, you will:

  • Assume responsibility for ensuring our customers achieve their hiring objectives using the company's platform.

  • Develop a deep understanding of customer goals and needs.

  • Train customers to adopt the platform and use it according to best practices.

  • Form deep relationships with stakeholders (including executives) across a variety of business units, manage a range of requests, and communicate priorities to our internal teams.

  • Identify upsell opportunities and drive towards renewals while partnering with a Strategic Account Manager to close deals for our largest and most strategic accounts.

  • Close other renewal and upsell opportunities independently.

  • Monitor KPIs and use data to tell a story through business reviews.

  • Strategize a plan for your accounts and identify and mitigate risks.

  • Get a chance to work with our product team to implement customer feedback and ideas as we continue to build out our product suite.

The role involves high levels of product focus, executive presence, strategic thinking, and ownership

What you will bring to the team:

  • 4-6 years of work experience in customer success or account management.

  • Experience managing a book of high-touch, enterprise or mid-market SaaS accounts.

  • Experience being the customer's go-to advisor and expert for a complex product. 

  • Experience working with multiple stakeholders.

  • Startup experience.

  • Ability to use data and KPIs to present a compelling story to executives.

  • Ability to proactively identify and managing account risks and opportunities.

Apply to this Job

How It Works


Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Intro call

Be prepared to discuss your background, career goals and expectations. If youre a fit for our open roles, well schedule an in-person meeting.

Meet & match

Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Interview & place

Your Recruiter will work closely with you to submit your resume to open roles and work to secure interviews at top companies.

What our clients are saying about us

Communications Agency
"Working with Clarity is just easy...they just get it. It's also a two-way relationship. They work to help us find great candidates, and we help them by giving them feedback. Plus, it's fun to work with them!"
Kathleen Riley
Clarity provided a great pool of vetted candidates and a super helpful and responsive team!
Metropolitan Public Strategies
Jason Heard
We chose Clarity because they're a local, women owned firm with an excellent reputation!
Brit + Co.
Ashton Kamphuis
Clarity is always extremely easy to get in contact with even with last minute requests.
Robyn B.
Clarity has not only placed me in my current role, they have helped me place other candidates in roles across AKQA as our recruitment partner. Occasionally we need last minute temporary placements for our Reception desk, and Matt always brings in the best candidates.
Tom Martin
Always have had great experiences, met strong candidates, and have built wonderful partnerships with the Clarity Team!
Christine Cook
Clarity is awesome! Definitely the best staffing agency I've ever worked with. Highest quality candidates and best communication.
Leonie Derrie
Every candidate that Clarity sends to Landor has been first-rate!

Find your

Next Step

Not sure what you’re looking for? We can still help!
Submit your resume and we’ll reach out if we have a great match.