Our client, a residential recovery services organization, is seeking an experienced Operations Manager to oversee daily operations and support the effective delivery of its programs and services. This role will focus on staff coordination, operational processes, compliance, and resident services. The ideal candidate is a hands-on, organized professional with strong leadership skills and experience managing operations in a residential services or behavioral health environment.

Key Responsibilities

• Oversee daily operations across residential recovery programs, ensuring efficient and consistent service delivery.

• Coordinate staff scheduling, coverage, and day-to-day operational priorities.

• Support compliance with organizational policies, regulatory requirements, and quality standards.

• Oversee resident services and help address operational concerns in a timely, professional manner.

• Coordinate facilities management, maintenance needs, and vendor relationships.

• Support budgeting, expense tracking, and resource allocation.

• Identify opportunities to streamline workflows, improve operational processes, and strengthen service delivery.

• Collaborate with leadership and cross-functional teams to support program effectiveness and organizational goals.

Qualifications

• 3–5 years of relevant professional experience, preferably in operations management, residential services, or behavioral health.

• Experience overseeing daily operations, coordinating staff, and managing multiple priorities.

• Strong organizational, problem-solving, and leadership skills.

• Knowledge of operational compliance, documentation, and quality assurance practices.

• Excellent interpersonal and communication skills, with the ability to work effectively with staff, residents, and external partners.

• Ability to exercise sound judgment, maintain confidentiality, and respond effectively to changing priorities.

• Experience with electronic medication management systems preferred.

Compensation & Schedule

This is a full-time position based in New York City, offering an annual salary of $72,000–$82,000, commensurate with experience. Benefits include medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, and parental leave. Participation in an on-call rotation, including evenings, overnight hours, and weekends as needed, is required.