IT Support Technician
Our client, a preeminent performing arts organization is seeking an IT support technician. This role will be 100% onsite with full-time hours between 8am – 8pm EST. This position will support technical needs across multiple departments and companies under the greater organization umbrella.
Must be vaccinated for Covid-19
Responsibilities:
- Effectively diagnose and resolve issues related to Windows, PCs, Macs, mobile devices, printers, and video conferencing.
- Remote Employee Support
- Assess and troubleshoot throughout organization and venues
- Configure and update user accounts
- New Hire Onboarding
- Facilitating user access and administrating password resets
- Support printer setups
- Support the launch and adoption of business applications, services and tools
- Configure and troubleshoot hardware resets
- Conduct inventory management and audits of mobile and onsite asset fleet
- Facilitate zoom room conferencing
- Perform diagnostic tests to isolate and resolve technical issues
- Tier 1 & Tier 2 troubleshooting
- Identify support issue trends and explore/propose solutions for root cause
Requirements:
- 2+ years of IT support experience
- Exemplary Communication Skills
- Strong client-facing skills
- Service ticketing experience
- Technical writing/communication skills
- Solutions oriented mentality
- Strong prioritization skills
- Demonstrated ability to build strong relationships
- Proficiency in Mac and PC platforms
Rate: $30-35/hour
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