Our client, a successful advertising firm with offices across the US, is looking for an Office Support Specialist to join the team ASAP. Please note this is a temp-to-perm opportunity with an immediate start date. This role is required in-office full-time, and candidates must be vaccinated against Covid-19 to be considered.

Pay: $30/hour, potential to extend into a long-term role if it's a fit!

General Job Responsibilities:

• Welcome ALL upon entrance and offer assistance
• Act as the point of reference for those who need assistance or information and attend to their requests
• Understand people’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the organization
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation
• Answer the phone, take and distribute messages or mail
• Respond to complaints and find the appropriate solution
• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests needs and anticipating their unstated ones
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to address any concerns
• Promote all 3WTC amenities, conveniences and programs offered
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with staff and others on the floor
• Work closely with Delivery, Human Resources and Operations leaders in developing the company as THE PLACE TO BE

Requirements & Skills:

• Positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met.
• Excellent interpersonal skills, such as patience and empathy, so that staff and guests feel at ease during their stay.
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation