Our client in the theater technology space is seeking a Project Coordinator to join their team. The ideal candidate will have a background and understanding of theater verbiage, 2+ years of operations experience (Stage Management, Office Coordination, Office Management), and is open to traveling to regional theaters across the US and Canada a few times each year.

Please note this is a full-time, hybrid position (2 days in-office per week) with an ASAP start date. This opportunity will pay $50k annually.

ROLE AND RESPONSIBILITIES

We are searching for a driven Project Coordinator and customer relationship representative to join our team. They will need to have a clear understanding of the components of the GalaPro App & I-Caption assistive products. Your responsibilities will include establishing inputting tour and regional show schedules in a CMS system, creating caption scripts, and automating them to productions in NYC, basic app/IT troubleshooting, and training house management and front of house staff on app features.

To be a successful Project Coordinator, you should be organized, detail-oriented, and be able to develop an excellent rapport with your existing customers. A top-notch Project Coordinator should be knowledgeable about technical theatre, have general knowledge about computer technology, and should have the ability to break down technical terminology to non-technical clients.

• Creating caption scripts and automating to productions
• Working with regional and touring theatre venues on supplying accessibility service via the GalaPro App.
• Training front of house staff on GalaPro and I-Caption systems.
• Following up with customers and resolving any issues that may arise.
• Tracking tours’ venues and reviewing client requests for services.
• Oversee the GalaPro system, including testing and monitoring activity through the GalaPro software portal.
• Keep track of productions utilizing the services and transfer to accounting when billable.
• Onboarding GalaPro content to touring and regional theatres.
• Work with onsite technicians to implement & troubleshoot GalaPro & I-Caption systems.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A minimum of 2 years of operations experience.
• Strong time-management and people skills, flexibility, and multitasking ability.
• Basic computer skills.
• Proficiency in Microsoft Office, with aptitude to learn new software and systems.

PREFERRED SKILLS

• Bachelor’s degree or equivalent
• Theatre background