Temp-to-Perm Client Success Coordinator

Our client, a home healthcare organization, is seeking a temp-to-perm Client Success Coordinator to help support their fast-paced team. The ideal candidate will have a can-do mentality, the ability to multitask, and is eager to learn. The Client Success Coordinator is responsible for delivery of outstanding services by serving as the primary point of contact for an assigned group of clients. Your primary duties include coordinating schedules for designated clients and employees, monitoring day-of schedules, filling open shifts, and responding to client or employee issues as they arise.


Please note this is an ASAP start, fully on-site at their office near Penn Station.


Compensation: $25/hour converting to $50K-$60K (DOE) + benefits



  • Schedule and coordinate 100% of assigned case load in an efficient, effective, and timely manner, while ensuring outstanding customer satisfaction.
  • Monitor employee check-ins for assigned case load.
  • Promptly identify tardy employees, notify client of delay, and determine appropriate remedial actions, if necessary.
  • Handle callouts or emergency schedule changes with little or no advance notice.
  • Identify available Employees, re-staff schedules, and notify client of changes.
  • Participating in general coverage of the office’s main phone line.
  • Notify team of outstanding client issues at the end of each day and maintain a list of replacement employees for use by the designated overnight/weekend on-call personnel
  • Participate in overnight/weekend on-call duties as necessary
  • Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the company’s systems, as required, to ensure accurate billing and payroll function.
  • Document and escalate Client or employee issues in accordance with agency policy and procedures, to ensure appropriate follow-up
  • Complete welcome calls, check in calls, and monthly customer service check-in calls
  • Continually seek opportunities for innovation and process improvement
  • Performing consultative customer service
  • Managing multiple concurrent projects
  • Generating add-on sales revenue
  • Working independently and in a team environment



  • Organization, time management, and multi-tasking skills
  • Strong analytical and problem-solving skills
  • Ability to collaborate across multiple internal teams (e.g., support teams, sales)
  • Strong written and verbal communication
  • Ability to utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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