E-Commerce Marketing Associate

Our client, a company specializing in the creation of family friendly organic food products (you've probably seen them around!), is seeking an eCommerce marketing associate to help fuel the brand's continue expansion. Reporting to the Director of Marketing & eCommerce, this Associate will be responsible for assisting in the management, maintenance and customer service of our direct-to-consumer ecommerce and website initiatives.

Responsibilities:

  • Manage ecommerce customer service including our website chat, email and phone and liaison between customer service and marketing for ecommerce related initiatives
  • Upload and monitor website content across brand, product and resources
  • Monitor and maintain subscription/ecommerce program including but not limited to:
    • Order/inventory monitoring and reporting
    • Maintenance
    • Product audits
    • Communicating with operations and logistics for fulfillment communications and inventory
    • Customer satisfaction
    • Program strategy and expansion
  • Support website initiatives including:
    • 3rd party partners
    • A/B testing and personalization
    • Coordinate and upload content and campaign calendar for the website
    • Ongoing competitive landscape monitoring/analysis and website/ consumer analytics & reporting
  • Learn and be mentored in SEO

Requirements:

  • Bachelor’s degree in business or related functional discipline 
  • 1-2 years working in digital marketing or direct to consumer ecommerce related area of business
  • Experience with Magento a plus
  • Excellent attention to detail
  • Proficient in excel

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